Terms

www.gem.com.gr is an online store for the exhibition and distribution of products through the Internet of the Greek Sole Proprietorship " Vassilis Mountrakis " with VAT number 054035748 of the Tax Office of HERAKLION is based in Heraklion, Crete, 38 Eleftheriou Venizelou Street, Hersonissos, Greece, where he is legally represented by Mr. Vassilis Mountrakis. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store gem.com.gr, located at www.gem.com.gr.
Make sure you agree to the following terms and conditions because your further use and browsing of the above website www.gem.com.gr implies your explicit and unconditional consent and consent with them.

1. Terms

gem.com.gr reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through the online store, according to its needs and transactional manners. Gem.com.gr undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. Please note that the change of terms does not cover orders you have already placed.

2. Information provided & amp; Products

gem.com.gr is committed to the completeness and validity of the information provided on the website of www.gem.com.gr, both in terms of the existence of essential features that are described on a case-by-case basis for each product available, as well as for the accuracy of the data concerning the services provided by the online store of gem.com.gr, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

3. Limitation of Liability

gem.com.gr can provide no guarantee for the availability of the products, but guarantees the timely information of the final consumers about their non-availability.
gem.com.gr is responsible only for deceit and serious negligence, in case of delay in the delivery of ordered products and for information provided by the same or services provided through its website.
The online store of gem.com.gr is not responsible for any technical problems that may arise in users when attempting to access the Website and during it and relating to the operation or compatibility of their own infrastructure with the use of the Website. Also gem.com.gr has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

4. Copyright

All material on the site is the intellectual property of gem.com.gr and is available to visitors only for personal use. Any republishing, reproduction, in any medium, after or without editing, of contents of gem.com.gr without prior written permission, is not allowed. Otherwise, liability is charged in accordance with Law 2121/93 and the rules of international law applicable in Greece. All texts, graphics, images presented in any section of gem.com.gr are the intellectual property of their creator. In cases where users infringe on the intellectual property of others, gem.com.gr may terminate - and delete user information. Gem.com.gr has the right to withdraw, delete or modify at any time, any information. Gem.com.gr has been designed in order to be a source of information to internet users free of charge, in addition to the current telecommunication and connection fees. Gem.com.gr states that the personal information requested by users is not provided to anyone other than the company. This information is requested for user participation in certain services of the site for statistical purposes. The user can request the deletion of his data from our files at any time. Gem.com.gr is not responsible for the content of third party websites to which they are likely to lead links contained in gem.com.gr. Gem.com.gr is not responsible for any positive or negative damage to the visitor from the use of the site or the information contained therein. Gem.com.gr considers that its users have read this and have unreservedly accepted the terms and conditions of use of the website.

5. Required User Submissions

The users of the websites www.gem.com.gr accept that they will not use them and the online store of gem.com.gr for sending, publishing, sending by e-mail or transmitting in other ways any Content is illegal, harmful, threatening, offensive, disturbing, defamatory, defamatory, vulgar, obscene, libelous, violates someone else's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may harm minors in accordance with the law or contractual or managerial relationships (such as inside information, property and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other third-party property, contains software viruses or any other code, files or programs, designed to interrupt, cause damage, destroy or interfere with the operation of any computer software or hardware, intentionally or unintentionally in violation of applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store users' personal data.

6. Security

gem.com.gr recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the Online store of gem.com.gr is achieved by the following methods:
Customer Identification
The codes used for There are two ways to identify you: the Password ( e-mail or username ) and the Personal Security Code ( password ), which provide you with access each time you enter them. absolute security of your personal information.
You have the opportunity to change your Personal Security Code (password) and your e-mail address (e-mail) as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store of gem.com.gr is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest you use not only letters and numbers but also symbols and password creation. You also have the option to purchase products without registration.
Automatic Disconnection
If there is no activity for 15 minutes there is an automatic disconnection from the members area of ​​the gem.com.gr online store.
Controlled Access (firewall)
Access to gem systems .com.gr (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.
Transaction Confidentiality
Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to gem.com.gr is confidential and gem.com.gr has taken all necessary measures to use them only to the extent that it is deemed necessary in the context of the services provided. Some of the measures taken are the following:
Only authorized employees have access to your transaction information and only when necessary, e.g. for the processing of your applications.
gem.com.gr does not disclose the details of the customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or decision of another public authority.
In case gem.com.gr uses third parties to support its systems, it takes care of Confidentiality.
You can request any information kept about you as well as their correction in case you can substantiate an error.
For your own safety, you should also handle all information provided through the service as confidential and confidential and do not make any disclosure to third parties.

7. Privacy Policy

During your visit to the pages of www.gem.com.gr you may be asked to state your personal information that concerns you (name, surname, email address, shipping address, etc.) as a rule in order to process your orders. Any personal data that you declare anywhere on the pages and services of the websites www.gem.com.gr, are kept exclusively for reasons related to your transactions with us, the improvement of the services provided and the operation of the respective service and may not be used by any third party (except where provided by law to the competent authorities only).
In any case the employees of gem.com.gr who have access to your personal data are specific and the access unauthorized persons in your personal data is prohibited. Every reasonable measure has been taken to secure your data. Your personal information in extremely rare and special cases may be disclosed to companies cooperating with gem.com.gr, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that personal Your information is not subject to any illegal processing.
For any question or suggestion or statement related to these matters please contact us using the special contact form or at This email address is being protected from spambots. You need JavaScript enabled to view it.
At any time the user reserves the right to inform or object to the further processing of his data in accordance with current legislation for the protection of personal data. < / p>

8. Product Purchase

On the shelves of our online store you can find offers , as well as various other items.
To facilitate your search, we have divided our products into central categories. Each category also has a subcategory tree, which appears on your screen.
Our goal is to reach the final product with the fewest possible clicks. In case you are looking for something specific, use the "search", which will lead you directly to your specific choice.
"gem.com.gr" makes every effort to provide high quality services. However, cases of errors in prices and by-products can not be ruled out and it can not be guaranteed that there will be no downtime of the website or "human" errors when updating / indicating the price of a product. For the safety and efficiency of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Customer Service Department at 28970 24463 or via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.
When placing your order you will receive an automated e- mail which will state the details of your order. After the processing of the order by the online shopping department gem.com.gr, you will receive the second and confirmation e-mail with the products that will be sent to you.

In case any order appears in your order pending then a corresponding e-mail will be sent to you. Alternatively, we will contact you on the phones you have given us during the registration or registration of the order on our site.
There is no way to deactivate these updates, the sending of which is a condition for the proper progress of your order. We invite you to ensure that these e-mails can reach you and keep them throughout the duration of our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.

9. Order / Delivery of Products / Shipping Costs

Order Completion:
As you place your order, the following message (example) appears: "YOUR ORDER IS COMPLETED. THANK YOU. Your order number is .................. Please check your email. We have sent you a confirmation e-mail with the details of your order. "
Delivery dates and times:
Delivery days are from Monday to Friday for all of Greece. And the delivery times of the respective Transport Company are valid.
Receipt of products:
Place your order and gem.com.gr sends your order on the next working day in the cities:
• For all of Greece your order is delivered in the next 2 (two) to 3 (three) working days
• Shipments to Cyprus are charged with shipping costs that you can see in detail in the Shipping Methods.

The above deadlines do not apply during periods of extreme weather events or strikes and in any case of force majeure, which may affect the transport times. In this case gem.com.gr cooperates with specific courier and transport companies. He delivers to them the next working day the products which undertake the transport to the final consumer.

10. Order Delay

Your order may be delayed for the following reasons:
The product has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestic or international. However, there are cases where an order of ours can be "stuck" at the customs or in its transport, as a result of which we do not have it in our warehouses when we calculate. In such a case, we will contact you to ask if you want us to deliver your order without this product or to suggest you an alternative. We will send this item to you immediately upon receipt in our warehouses.
The product you ordered has already been removed and is not available: Among the products we display in our online store there are rare cases where the supplier suddenly and unannounced announces that he removes them. In this case, an employee of our company will contact you directly to give you all the alternatives.
In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of the order
In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment ) because, for example, the information you have entered is not properly updated.

11. CANCELLATION OF ORDER - REFUND OF MONEY
It is possible to cancel your order in the following cases:
a) Before sending the product - Cancellation is possible by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone contact 28970 244635.
b) After receiving the product you can exercise your right to a refund, within 14 calendar days from the day of receipt of the product.
It is clarified that in order to proceed with the free return of the product, the product must be in excellent condition, received without damage and complete, within its original packaging. All products must be carefully tested to avoid damage. Also, the returned product must be accompanied by all the necessary documents that you received upon receipt.

If you choose to exercise your right to a refund, your money will be refunded in full within 10 working days from the date of cancellation of the order, we believe that within ten working days the product will be returned to our warehouses for control and approval of the refund. The refund is made to a Bank account that you indicate to us or electronically.

A basic condition for the return of the product is that it is in excellent condition, received without damage and is complete, in its original packaging.

Right of Withdrawal
If for any reason you wish to return the product you bought and you are not interested in replacing it with another you can exercise your right of withdrawal by requesting a return. The return must be made within 14 calendar days from the date of receipt of the product with the sole charge of the cost of returning the product. A basic condition for the return of the product, is that it is in excellent condition received without damage and is complete, within the original of its packaging.